Player Safety

Responsible Gaming at fj99 – Play Smart, Stay Safe

fj99 is committed to providing a safe and enjoyable environment for all players in Bangladesh. Gambling should always be fun — and it is our responsibility to make sure it stays that way.

Our Commitment to You

At fj99, we believe that gambling is a form of entertainment, not a way to make money. The vast majority of our players in Dhaka, Chittagong, Sylhet, and across Bangladesh enjoy cricket betting, slots, fishing games, and live casino games as a leisure activity. However, we also understand that for a small number of people, gambling can become problematic. That is why responsible gaming sits at the very core of how fj99 operates.

fj99 provides a set of player protection tools that are built directly into every account. These tools are available free of charge and can be activated at any time by contacting our support team at [email protected]. We encourage every player to take a moment to review the tools available to them and to use them proactively, before gambling ever becomes an issue.

fj99 is strictly for adults aged 21 and above. If you are under 21, you must not register an account or participate in any gaming or betting activity on this platform.

Our Responsible Gaming Principles

21+ Age Gate
Only adults aged 21 or above may register and play. Age is verified during KYC.
Deposit Limits
Set daily, weekly, or monthly deposit caps to stay within your personal budget.
Session Reminders
Set time alerts so you know exactly how long you have been playing.
Self-Exclusion
Request a temporary or permanent account break if you need time away from gambling.
Reality Checks
Regular on-screen reminders show your session duration and net activity.
24/7 Support
Our support team is available around the clock to assist with any responsible gaming request.

Player Protection Tools

Every fj99 account comes with access to the following responsible gaming tools. All tools are free, confidential, and can be activated immediately by contacting [email protected]. There is no waiting period to activate any protection tool — we process all requests on priority so that your account is safeguarded as quickly as possible.

Deposit Limits
You can set a maximum deposit amount per day, per week, or per month. Once a limit is set, it takes effect immediately. Increasing a deposit limit is subject to a 72-hour cooling-off period to give you time to reconsider. Decreasing a limit takes effect immediately with no delay.
Cooling-Off / Time-Out
A cooling-off period temporarily suspends your ability to place bets or make deposits for a set duration: 24 hours, 48 hours, 7 days, or 30 days. During a cooling-off period your account remains accessible for viewing your history and withdrawing any existing real-money balance. Cooling-off cannot be cancelled once activated.
Session Time Reminders
Set a session time reminder and fj99 will notify you when you have been playing for your chosen duration — for example, 30 minutes, 1 hour, or 2 hours. When the reminder fires, you can choose to continue or end your session. These reminders help you stay aware of how much time you are spending on the platform.
Self-Exclusion
Self-exclusion permanently or for an extended period (6 months, 1 year, or 5 years) blocks your access to the fj99 platform. During a self-exclusion period, your account cannot be reactivated under any circumstances until the chosen period expires. If you believe you have a gambling problem, self-exclusion is the most effective tool available to you and we will process your request immediately upon receipt.

Our 21+ Age Policy

fj99 enforces a strict minimum age requirement of 21 years for all players. This applies to every product on the fj99 platform: cricket and sports betting, live casino games, slot games, fishing games, and card games including Teen Patti. Every new player is required to confirm their age at registration and may be asked to submit a valid government-issued ID as part of our Know Your Customer (KYC) process before any withdrawal is processed.

If fj99 identifies or suspects that a registered player is under 21 years of age, the account will be suspended immediately pending verification. Where underage gambling is confirmed, the account will be permanently closed, all winnings will be forfeited, and any original deposit amount may be returned to the payment source at fj99's discretion after a full investigation is completed.

If you are a parent or guardian and suspect a minor has accessed fj99, please contact [email protected] immediately. We will investigate and take action within 24 hours of receiving your report.

Warning Signs of Problem Gambling

Gambling becomes a problem when it is no longer a leisure activity and starts to negatively affect other areas of your life. The following are common warning signs that gambling may be becoming harmful. If any of these apply to you, we strongly encourage you to use the fj99 protection tools available to you or to contact our support team immediately.

  • Gambling with money you cannot afford to lose, including money set aside for essentials such as rent, food, or utility bills.
  • Spending increasing amounts of time gambling, to the point where it is affecting your work, studies, or family responsibilities.
  • Chasing losses — continuing to place bets in an attempt to win back money that has already been lost.
  • Feeling restless, irritable, or anxious when you are not gambling, or when you try to stop.
  • Borrowing money from friends, family members, or using mobile financial services like bKash or Nagad to fund gambling activity.
  • Lying to family or friends about how much time or money you are spending on gambling.
  • Gambling as a way to escape from stress, depression, loneliness, or other personal problems rather than as a form of entertainment.
If you recognise any of these signs in yourself or in someone you care about, please do not wait — contact fj99 support at [email protected] right now. Help is available and confidential.

How to Request Self-Exclusion

Self-exclusion is the most powerful responsible gaming tool available on fj99. It is designed for players who feel that they have lost control of their gambling behaviour and need a firm, enforced break from the platform. Once self-exclusion is active, it cannot be reversed for the chosen period — this is intentional, to give you the space you need without the temptation to return prematurely.

Self-exclusion is available for the following durations: 6 months, 1 year, 2 years, 5 years, or permanent. To request self-exclusion, follow these steps:

  1. Send an email to [email protected] with the subject line "Self-Exclusion Request".
  2. In the email body, include your registered mobile number and the exclusion duration you are requesting (6 months, 1 year, 2 years, 5 years, or permanent).
  3. fj99 support will verify your identity and activate the self-exclusion on your account within 1 hour of receiving your request during business hours.
  4. You will receive a confirmation message to your registered mobile number once self-exclusion has been activated. Keep this confirmation for your records.
During your self-exclusion period, any real-money balance in your fj99 account can be withdrawn to your registered bKash, Nagad, or Rocket account. Please contact support to arrange your withdrawal at the time of requesting self-exclusion.

Tips for Playing Responsibly

Even if gambling has never been a problem for you, these habits will help you keep it that way. Responsible gaming is about enjoying the entertainment value of fj99 while maintaining full control over your time and money.

Set a Budget Before You Play
Decide in advance how much you are comfortable spending before you open the fj99 app. Treat this amount as the cost of entertainment — like a cinema ticket or a meal out. Never exceed your pre-set budget, regardless of whether you are winning or losing.
Only Bet What You Can Afford to Lose
Never use money that is earmarked for household expenses, bKash or Nagad savings, children's education, or other essential costs. Gambling winnings are never guaranteed, and losses are a normal part of all casino and sports betting activity.
Take Regular Breaks
Step away from the screen regularly during your gaming session. Use fj99's session time reminder feature to prompt you every 30 or 60 minutes. Breaks help you maintain perspective, make clearer decisions, and avoid the emotional state that can lead to chasing losses.
Keep Gambling in Perspective
Gambling is one leisure activity among many. Make sure that cricket betting, slots, or live casino games at fj99 remain one enjoyable part of a balanced lifestyle that also includes time with family, outdoor activities, and other interests. If gambling starts to crowd out other parts of your life, that is a clear signal to use one of the fj99 player protection tools.

Protecting Minors

fj99 takes the protection of minors extremely seriously. If you share a device with younger family members — a common situation in households across Dhaka, Rajshahi, Khulna, and Barisal — we strongly recommend that you log out of your fj99 account after every session and that you keep your login credentials private. Do not allow children or teenagers to use a device while your fj99 account is logged in, even briefly.

If you suspect that a minor has gained access to your fj99 account or has registered their own account using false age details, please report this to [email protected] immediately. fj99 will investigate and take action within 24 hours. Any account confirmed to belong to a player under 21 will be permanently closed with no exceptions.

Get Help — Contact fj99 Support

If you feel that gambling is becoming a problem for you or for someone close to you, please reach out to the fj99 responsible gaming team without hesitation. All responsible gaming queries are handled confidentially. Our team will never judge you for asking for help — in fact, reaching out is the right and courageous thing to do. We are available 24 hours a day, 7 days a week, and aim to respond to all responsible gaming requests within 1 hour.

fj99 Responsible Gaming Support
Available 24/7. All responsible gaming requests are treated with complete confidentiality and handled as a priority. Email us and include "Responsible Gaming" in the subject line.
[email protected]
Play Responsibly with fj99

Gambling is entertainment. Keep it fun by using the fj99 tools available to you. Login to manage your account limits, or visit our FAQ for more information. 21+ only.

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